Terms of Service

Last updated: September 8, 2026

Welcome to Urban Goddess Glam & Beauty. These Terms of Service ("Terms") govern your access to and use of our website, online store, products, content, features, and related services (collectively, the "Services").

Urban Goddess Glam & Beauty operates this store using Shopify, which provides the ecommerce platform that enables us to offer products and Services to you.

By accessing our website, purchasing a product, or otherwise using our Services, you agree to these Terms and our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Quick Terms Summary

This summary is provided for convenience. Please review the complete Terms below.

• Seller: Urban Goddess Glam & Beauty
• Ecommerce platform: Shopify
• Products: Fashion, beauty, accessories, and other products offered through our store
• Order acceptance: Orders are subject to acceptance, product availability, payment verification, and fraud review
• Processing: Generally 3–7 business days before shipment
• Shipping: Delivery times vary by product, supplier, carrier, destination, and shipping method
• Returns: Eligible return requests must generally be submitted within 14 days of confirmed delivery
• Refunds: Approved refunds are generally returned to the original payment method
• Multiple shipments: Orders containing multiple products may arrive in separate packages
• Product availability: Inventory and availability are subject to change
• Pricing: Prices may change without prior notice
• Privacy: Personal information is handled according to our Privacy Policy
• Contact: Customer-service and policy questions may be submitted using the contact information provided by our store

This summary does not replace or modify the complete Terms below.

1. Online Store Terms

By using our Services, you represent that you are legally capable of entering into a binding agreement or are using the Services with the authorization of a parent or legal guardian where required by applicable law.

You may not use our products or Services for unlawful or unauthorized purposes.

You may not attempt to interfere with the operation, security, or integrity of our website or Services.

2. Products and Product Information

We make reasonable efforts to present our products accurately.

However, product colors, appearance, packaging, dimensions, and other characteristics may appear differently depending on your screen, device, manufacturer, supplier, or production batch.

We do not guarantee that every product image or display will reproduce the exact appearance of the physical product.

Some products offered by Urban Goddess Glam & Beauty may be sourced, fulfilled, manufactured, or shipped by third-party suppliers or fulfillment partners.

Product availability is subject to change without notice.

3. Prices

Prices are displayed in the currency indicated by our store or checkout.

We reserve the right to change product prices, promotions, discounts, or offers at any time unless prohibited by applicable law.

A price change does not generally affect an order that has already been accepted and paid for, except where correction is permitted by applicable law.

4. Orders

Submitting an order does not necessarily guarantee acceptance.

We reserve the right, where permitted by law, to refuse, limit, or cancel an order for reasons including:

• Product unavailability
• Incorrect product or pricing information
• Suspected fraud or unauthorized activity
• Payment problems
• Shipping restrictions
• Supplier or fulfillment issues
• Errors affecting the order

If we cancel an order after payment has been successfully collected, an applicable refund will be issued.

Customers are responsible for providing accurate billing, shipping, and contact information.

5. Payments

Payments are processed through the payment methods made available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment processing may be performed by Shopify or other third-party payment providers and may be subject to their applicable terms and privacy practices.

6. Shipping and Delivery

Orders generally require 3–7 business days for processing before shipment.

Processing time is separate from shipping or transit time.

Delivery estimates vary based on the product, supplier, fulfillment location, destination, carrier, and shipping method.

Estimated delivery dates are estimates and are not guarantees unless expressly stated otherwise.

Products within the same order may be fulfilled from different locations and may arrive in separate packages.

Complete shipping terms are provided in our Shipping Policy.

7. Returns and Refunds

Eligible return requests must generally be submitted within 14 days of confirmed delivery.

Returned merchandise must meet the eligibility requirements stated in our Return & Refund Policy.

Certain products may be non-returnable for hygiene, health, safety, personalization, or final-sale reasons.

Customers must contact us before sending a return so the correct return instructions can be provided.

Complete eligibility requirements, exceptions, refund information, and return procedures are provided in our Return & Refund Policy.

8. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions, including expiration dates, minimum purchases, product restrictions, customer eligibility, or usage limits.

Unless otherwise stated, promotions cannot be combined.

We reserve the right to modify or discontinue promotions where permitted by applicable law.

9. Third-Party Services

Our Services may rely upon or provide access to third-party platforms, applications, payment processors, suppliers, carriers, fulfillment partners, or other service providers.

Third-party services may be governed by their own terms and privacy practices.

Urban Goddess Glam & Beauty is not responsible for third-party services to the extent permitted by applicable law.

10. Reviews and User Content

If you submit a review, photograph, comment, testimonial, or other content through features provided by our store, you represent that you have the right to submit that content.

You may not submit content that is unlawful, fraudulent, abusive, infringing, or intentionally misleading.

Where permitted by applicable terms and law, submitted content may be displayed in connection with our store and products.

11. Intellectual Property

Unless otherwise stated, the Urban Goddess Glam & Beauty name, branding, website content, graphics, written materials, and other original content associated with our store are owned by or licensed to Urban Goddess Glam & Beauty and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, sell, exploit, or commercially use our protected content without appropriate permission.

Third-party trademarks, product names, images, and other intellectual property remain the property of their respective owners.

12. Prohibited Uses

You may not use our website or Services to:

• Violate applicable laws or regulations
• Infringe intellectual-property rights
• Submit false or misleading information
• Transmit malware or malicious code
• Attempt unauthorized access to our systems
• Interfere with website security or operation
• Scrape, harvest, or misuse personal information
• Engage in fraudulent purchasing or payment activity

We may restrict access to the Services where reasonably necessary to protect our store, customers, or service providers.

13. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.

We reserve the right to correct errors and update information as permitted by applicable law.

14. Disclaimer of Warranties

We aim to provide accurate information and reliable Services, but the website and Services may occasionally be interrupted, unavailable, or contain errors.

To the maximum extent permitted by applicable law, the Services are provided without warranties beyond those that cannot legally be excluded.

Nothing in these Terms limits any warranty or consumer right that cannot legally be waived.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Urban Goddess Glam & Beauty will not be liable for indirect, incidental, special, or consequential losses resulting from use of the Services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

16. Privacy

Our collection, use, processing, and disclosure of personal information are governed by our Privacy Policy.

If these Terms conflict with our Privacy Policy regarding the collection, processing, or disclosure of personal information, the Privacy Policy controls for those matters.

17. Changes to These Terms

We may update these Terms periodically to reflect changes to our Services, business practices, policies, or legal requirements.

The revised Terms will be posted on our website with an updated "Last updated" date.

Your continued use of the Services after an updated version becomes effective constitutes acceptance to the extent permitted by applicable law.

18. Governing Law

These Terms are governed by applicable laws and regulations. Any specific governing-law or jurisdiction requirements will apply as required under applicable consumer-protection and other laws.

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

20. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies or terms expressly incorporated into them, constitute the agreement governing your use of our Services.

21. Contact

Questions about these Terms of Service may be submitted to Urban Goddess Glam & Beauty using the contact information provided on our website.

Contact Us

For questions about your order, returns, shipping, our policies, or other customer service matters, please contact Urban Goddess Glam & Beauty at:

Email: urbandolldomglam@outlook.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.