Return & Refund Policy

Last updated: September 8, 2026

At Urban Goddess Glam & Beauty, we want you to feel confident in your purchase. If something is not right, please review the return and refund guidelines below.

Return Window

Return requests must be submitted within 14 days of delivery unless a different return condition is clearly stated on the product page.

To be eligible for a return, the item must generally be:

• Unused and unworn
• In its original condition
• In the original packaging when applicable
• Free from stains, odors, damage, or signs of use
• Returned with any original tags or accessories

Because some products are fulfilled through different suppliers, return instructions and return locations may vary by item.

Contact Us Before Returning an Item

Do not send a return back without contacting us first.

Customers must contact Urban Goddess Glam & Beauty before returning an item so we can review the request and provide the correct return instructions.

Returns sent without authorization or to an incorrect address may not be eligible for a refund.

When contacting us, please include:

• Your order number
• The item you would like to return
• The reason for the return
• Photos when the item is damaged, defective, or incorrect

Non-Returnable Items

For health, hygiene, safety, or product-specific reasons, certain items may not be eligible for return.

These may include:

• Beauty or personal-care products that have been opened or used
• Cosmetics or skincare products with broken seals
• Undergarments or intimate apparel
• Earrings or other hygiene-sensitive accessories
• Customized or personalized products
• Gift cards
• Clearance or final-sale items when clearly marked as final sale

Additional product-specific restrictions may apply and will be stated on the applicable product page when possible.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to verify the issue.

Once reviewed, we may provide an appropriate resolution such as:

• A replacement
• A refund
• Store credit
• Another reasonable solution based on the circumstances

Please do not discard the item or packaging until your request has been reviewed.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method unless another resolution has been agreed upon.

Please allow additional time for your bank or payment provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is due to an error by Urban Goddess Glam & Beauty, a defective item, or another situation where we determine otherwise.

Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Return shipping costs are generally non-refundable.

If an item is confirmed to be damaged, defective, or incorrect, we will provide instructions regarding return shipping or another appropriate resolution.

Exchanges

Because inventory availability may vary across suppliers and fulfillment locations, we cannot guarantee direct exchanges for every product.

When an exchange is not available, a return and new purchase may be required.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or fulfillment.

If the order has already shipped, the applicable return policy will apply.

Refunds for Missing or Undelivered Orders

A package that is delayed in transit is not automatically considered lost.

If an order appears to be lost or undelivered, please contact us with your order number and tracking information so we can review the shipment and determine the appropriate next step.

Final Sale

Items clearly marked Final Sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Return & Refund Summary

• Return request window: 14 days from delivery
• Return authorization required: Yes
• Item condition: Unused, unworn, and in original condition
• Refund method: Original payment method
• Return shipping: Customer responsibility unless item is damaged, defective, or incorrect
• Exchanges: Subject to availability
• Opened beauty/personal-care items: Generally non-returnable
• Final-sale items: Non-returnable unless damaged, defective, or incorrect